첫 세탁 드라이크리닝 권장
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찬물 손세탁 후 그늘 건조

소비자의 세탁 부주의로 인한 변형에 대해서는
보상 및 책임이 어렵습니다.


CARE INSTRUCTION

-모든 의류의 첫 세탁은 드라이클리닝을 권장합니다.
-농도가 짙은 컬러의 제품은 이염이 발생할 수 있으니 밝은 컬러 제품과는 착용을 반드시 피해주시기 바랍니다.
-데님은 소재 특성상 처음에 물 빠짐이 있을 수 있으므로 첫 세탁은 반드시 드라이클리닝을 권장합니다.
-화이트 데님은 꼭 단독으로 세탁해 주세요.

NOTICE

-폴리백원단의 특성상 제품 보호를 위해 유연제 및 식용 파우더가 사용되어
제품 최초 개봉시 미량의 파우더가 묻어나올 수 있으나 이것은 불량이 아닌
자연스러운 현상으로 이에 따른 교환 및 환불은 불가한 점 안내드립니다.
해당 파우더는 손으로 털어서 제거가 가능하니 참고 바랍니다.

Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

- Customs and Duties

The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

1. Address for returns and exchanges:
- [04778] 서울특별시 성동구 뚝섬로1길 25 (성수동1가) 서울숲한라에코밸리 406호

2. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.